Terms of Sales
This website www.yvesenzo.fr (the "Website") is
operated by the company LUXURY CHIC (YVES ENZO) Limited liability company with
a capital of 8000 euros, registered with the RCS PONTOISE under number 753 062
363 , Whose intra-Community VAT number is FR76 753 062 363 and whose registered
office is located at 23 Avenue des Morillons, 95140 Garge les Gonesse.
Including the Show room at:
YVES ENZO
67-77 Rue de la haie Coq
93300 Aubervilliers
Phone: +33 1 41 61 84 80
E-mail: info@yvesenzoparis.fr
Preamble
These general conditions of sale are drafted in
French and express the obligations, the rights of the Client and the company
YVES ENZO. In this sense, the Customer is deemed to accept in full the
provisions provided for in these conditions. YVES ENZO undertakes to fulfill
its obligations under this agreement. A "Customer" shall mean a
person wishing to trade with YVES ENZO in compliance with these general
conditions. Each Order made by a Customer under the conditions provided herein
will hereinafter be referred to as the "Order". The companies to
which the company YVES ENZO applies for the delivery of the Products to the
Customer are hereinafter referred to as "Carriers". The Customer
Service can be reached via the contact form on the website. The response time
can not be guaranteed.
Article 1 - Purpose
The present general terms and conditions are intended
to define the rights and obligations of the parties in connection with the
online sale of products and services offered by the company YVES ENZO to the
Customer.
Article 2 - Contract
The validation of the order at the end of the
ordering process marks the conclusion of the contract between the Customer and
the company YVES ENZO. In accordance with the Law of 13 March 2000 and the Law
on Confidence for the Digital Economy of 21 June 2004, any validated order form
constitutes an irrevocable acceptance, like a handwritten signature which can
only be called into question Within the limits provided for in these general
conditions. The general conditions of sale are concluded for the duration necessary
for the supply of the products and services subscribed, until the expiry of
their guarantees. The contractual information about the order will be confirmed
by e-mail. The company YVES ENZO recommends the customer to keep his email of
confirmation of order or to print it. However, it will be considered legal
evidence of the communications, orders and payments between the parties, the
archiving of purchase orders and invoices in the computer systems of the
company Yves ENZO. The products ordered on the site www.yvesenzo.fr by the
customers are governed by the general conditions of sale on line at the date of
this order.
YVES ENZO reserves the right to modify its general
conditions of sale at any time.
Article 3 - Products
The products offered by the site www.yvesenzo.fr
comply with the French legislation in force and the standards applicable in
France.
The site www.yvesenzo.fr strives to present the
essential characteristics of the products on the product data sheets. The
information presented by the website www.yvesenzo.fr has been communicated by
the Suppliers.
The descriptions (photographs, texts, graphics,
information and characteristics) illustrating the products presented are
indicative.
In case of mistake of description (photographs,
texts, graphics, information or characteristics) on a product, the
responsibility of the company YVES ENZO can not be engaged.
In case of error of description, the Customer will
not automatically obtain the right to the return of the product with
reimbursement of the expenses of port. It will be up to YVES ENZO to judge
whether this error justifies the reimbursement of the postage costs paid by the
Customer.
YVES ENZO undertakes to honor orders received within
the limit of available stocks.
In the absence of availability of the Product, in no
case shall the liability of YVES ENZO be incurred, nor be entitled to damages
for the Customer. On the other hand, YVES ENZO undertakes to inform the
Customer as soon as possible and to propose a similar product in the same price
and characteristic level or a refund.
If the Customer opts for a refund, YVES ENZO will
make every effort to reimburse the Customer within 30 days of the date on which
YVES ENZO informs the customer of the unavailability of the product. If this
period is exceeded for reasons beyond its control, YVES ENZO may not be sued by
the Client. Most of the Products sold on the site www.yvesenzo.fr are stored in
its Warehouses. However, some products are stored at Suppliers. For these
Products, the period of availability corresponds to the delivery of the Product
from the Warehouse of the Supplier to that of the company YVES ENZO. In this
case, the delivery time at the Customer corresponds to the availability period
to which it is necessary to add the delivery time indicated on the Site.
Failure to comply with the deadlines attributable to
the fault of the Supplier or the Carriers shall in no case be liable for the
liability of YVES ENZO.
Article 4 - Prices and Taxes
The prices of the products sold on the site are
indicated in Euros without taxes, except participation in the costs of
dispatch, guarantee, ancillary services and are valid as long as they are
present on the description sheet of the product. If the price of the same
product is incorrect on another site of the site, it is the price indicated on
the descriptive card which is authentic.
For all sales sent to professionals in the European
Union and benefiting from an intra-Community VAT number, the price excluding
taxes is applied. For all other countries, the duty-free price is applied, as
well as for the French overseas departments and territories. You must inform
yourself of the customs fees you will have to pay when receiving the goods. Import
taxes must be paid by the final consignee upon arrival of the goods. YVES ENZO
reserves the right to modify its prices at any time but the products will be
invoiced on the basis of the rates in effect at the time of the registration of
the orders, subject to availability on this date.
The company YVES ENZO can not be held responsible for
fluctuations in the indicative public price. These will in no way entitle the
Customer to return his Product outside the conditions and delays of return
provided for in Article 8 below.
The company YVES ENZO can not be called into question
in case of fluctuations in the selling price and any price differences will not
be refunded. All prices are subject to a typographical error. If an error
occurs, YVES ENZO will contact the Customer to notify him of the error made by
our services and remind him that the order will be invoiced under the corrected
conditions. In case of refusal of the new conditions, the Customer will be free
to cancel the corrected order without penalty.
Article 5 - Order
Only persons legally able to enter into contracts for
the goods and services offered on the site can order on the site www.yvesenzo.fr
Orders can only be placed on the website
www.yvesenzo.fr. The Customer can not place an order by telephone.
When placing the Order, the Customer guarantees to
have the full legal capacity to adhere to the present general conditions and
thus to conclude this contract.
The Customer guarantees that he is fully authorized
to use the payment card that he uses and that the latter provides access to
sufficient funds to cover all the costs necessary to settle the order. At the
time of the order, the Customer agrees to provide the information requested and
commits on the veracity of the latter:
Company name
Legal form
Name and surname of the contact person
Address
Phone number
email address
N ° de Siret
Intra-community VAT number
Payment card type, card number and expiry date of the
card
Any Customer validly registered on the site
www.yvesenzo.fr will be engaged by any order that required the use of the email
address and the personal password of the said Customer (subject to the rights
of retraction and return defined herein) .
The Customer must verify all the information entered
during the order (product ordered, delivery address, billing address, telephone
number ...).
If, after validation of the order, the customer
realizes the need to modify certain data, he can do so by contacting the
customer service through the contact form present in the customer account
within 10 hours so that it can satisfy (Only correction of the customer's email
address is possible directly on the site www.yvesenzo.fr but it will be
registered for the following order).
The company YVES ENZO can not be held responsible for
any errors of seizure and the consequences in terms of delay or error of
delivery. Thus, if the delivery can not take place due to an error of input by
the Customer, the expenses of reshipment will be the load of the customer and
the delays of delivery will be greatly delayed. The website www.yvesenzo.fr
will send a confirmation email after validation of the order in order to
summarize the contractual information.
When the Order of the Customer is then validated by
the Services of the site www.yvesenzo.fr according to the procedures of
validation of the payment described in Article 6 hereafter, the Client is then
informed by email of the shipment of his order. Orders are processed in the
order in which they are actually received. YVES ENZO undertakes to process all
orders, within the limits of available stocks.
In case of unavailability of the ordered product, the
Customer will be informed as soon as possible and will be able to cancel his
order.
The client may then request a refund of the amount
paid.
YVES ENZO will make every effort to reimburse the
Customer within 30 days from the date of unavailability. In the event of
exceeding this period for reasons of force majeure due to the customer,
unpredictable and insurmountable fact of a third party, the company YVES ENZO
can not be prosecuted by the Client.
Deliveries will be made only on the basis of
availabilities and in the order of arrival of the orders and may be carried out
in whole or in part. The company YVES ENZO can not be held liable for breach of
contract in the event of stock shortage or unavailability of the product, force
majeure, disturbance or strike total or partial especially postal services and
means of transport, communications, flooding , Fire, and in case of obvious
error.
YVES ENZO can not be held liable to any Customer or
third party for any indirect damage, loss of profit or turnover in any way
whatsoever, even if such damage or Loss or prejudice was foreseeable by YVES
ENZO, or if its eventuality had been brought to its attention.
Article 6 - Payment
www.yvesenzo.fr adopted the SSL encryption
process, which ensures the reliability of exchanges and transactions by
encrypting at the time of entering all the bank details of customers, which are
thus transmitted directly to the CM-CIC Bank, via a connection secure, without
passing through the Site www.yvesenzo.fr .
Thus, any suspicious or fraudulent order can be
blocked, so that we can verify its credibility. In this case, an e-mail
informing you of this action will be sent to you and your order will remain
blocked until receipt of a proof of identity.
The validation of payment will be considered
effective after confirmation of the agreement of the centers of bank payment
and the acceptance of payment of the share of the company YVES ENZO. Only the
validation of payment allows the shipment of the parcel to the delivery address
chosen by the Customer.
Some validations will be made directly, ie without a
preliminary verification procedure. However, in order to limit the risk of
fraud and thus protect the interests of its Clients, YVES ENZO is sometimes
required to carry out checks concerning the validity of payments made by credit
card on the site.
In this case, customers are notified by e-mail of the
supporting documents (a double-sided photocopy of an identity document and
proof of domicile) to send in order to obtain the final validation of their
order.
At the end of this eventual control:
The company YVES ENZO reserves the right to accept
the order, and a fortiori to validate the payment.
In the event of non-receipt of these supporting
documents within 48 hours, the company YVES ENZO may refuse the validation of
the payment.
The company YVES ENZO may in case of receipt of
documents deemed non-compliant proceed to the refund of the said order by the
credit of the bank account which was debited at the time of the order.
If the inspection can not take place within 48 hours
of the date of the order by the fault of the Customer, the order can not be
honored and will be canceled by the company YVES ENZO which gives itself the
right to request the said documents to obtain The reimbursement of his order.
Client invoicing usually takes place within 24 hours
from the date of payment validation. In case of withdrawal by the Customer
beyond this 24-hour period, the shipping costs can not be refunded to him and
will therefore remain in his charge.
YVES ENZO never has access to confidential
information about the means of payment. This is why the customer's bank details
are requested on each order. Only CM-CIC has confidential information (card
number, date of validity) that is inaccessible by a third party. The
customer has the possibility to adjust his order online in several ways:
Online payment by credit card (Carte Bleue, VISA,
Eurocard / Mastercard or other means of payment valid on the site). In the case
of on-line payment by credit card, the Customer is obliged to provide the type
of his credit card, the number of the payment card, the expiry date and the
cryptogram. It guarantees that it is fully authorized to use the card and that
the card gives access to sufficient funds to cover all costs resulting from the
ordering of YVES ENZO products.
Payment by sending a bank check issued by a bank
domiciled in metropolitan France, the amount of which by check does not exceed
5000 euros. The Client then has 48 hours to send his / her bank check -
postmark. In the absence of receipt of check of his part past this period of
48h, his order will be automatically canceled. The company YVES ENZO declines
any responsibility for loss of the settlement, delay of treatment of the
settlement in case of dispatch of the settlement by other means than mail A / R
or simple mail by La Poste. In the absence of payment authorization by check,
the order is not made available to the customer and another method of payment
is requested. YVES ENZO reserves the right to refrain from following the order
of a customer for whom problems have already arisen. The company YVES ENZO
retains in any case the ownership of the articles delivered until the full
payment of the price by the customer.
Payment by bank transfer. The Client then has 24
hours to send the copy of the bank transfer. In the absence of receipt of the
transfer of his share past the delay of 72h, his order will be automatically
canceled.
Payment in cash up to 1 000 € TTC
YVES ENZO reserves the right to suspend or terminate
the account of a Customer which contravenes the provisions of these general
conditions.
Any person whose account has been suspended or closed
can not order on the site www.yvesenzo.fr without the authorization of the
services of the company YVES ENZO beforehand.
In particular, YVES ENZO reserves the right to refuse
to make a delivery or to honor an order from a Customer who has not fully paid
a previous order or with which a payment dispute is being administered .
The company YVES ENZO reserves the ownership of the
products subject to the order until payment and full collection of the sale
price. Under no circumstances may payments be suspended or subject to any
compensation without our prior written consent. The Customer's invoice is
available directly on the Site in the "my account" section accessible
from the homepage. By entering their email address and password sue the site www.yvesenzo.fr Customer may print the invoice
for the order.
Article 7 - Delivery
The products must be delivered to the addressee and
to the address indicated on the invoice, this information is indicated by the
Customer when the information is entered during the order. This is why YVES
ENZO asks the Customer to verify the accuracy of the information he has been
able to supply for the delivery of his order.
Several modes of delivery are offered to customers
when ordering:
For Metropolitan France:
• Free delivery e (delivery within 48h op ed es)
The following carriers will be responsible for
expeditions: GLS, EXAPAQ, DPD, COLISSIMO.
For Europe:
• Europe EXPRESS (Delivery 2d to 5d op ed es)
• COLISSIMO (delivery
to 8d 3d op ed es)
For Overseas France (DOM-TOM):
• COLISSIMO (7d
5d delivery op ed es)
For the international:
• COLISSIMO (delivery
to 8d 3d op ed es)
• Removing the magazine:
The Customer must make an appointment for any
withdrawal of order.
In case of no show the day of the appointment, there
will be a penalty of 30 euros (thirty euros) and will have to take a new
appointment. The customer who goes to the warehouses or walk-in warehouses
could under no circumstances withdraw their product.
• Your vehicle:
The Customer must provide the contact details of the
carrier and bear all the costs to him.
The transfer of risk taking place from the warehouse
or store, the company YVES ENZO declines any responsibility since it has
delivered the goods to the customer or carrier chosen by the Customer at the
time of its order.